Collision Service Investigators - NC
Help is just a FREE call away! 704-216-0081 csi@csi-nc.net
Monday - Friday 9AM - 7PM -Saturday 10 AM - 2 PM
Total Loss Claims
What is a Total Loss?
If a motor vehicle is damaged, to the extent that the total cost of repair is equal to or exceeds 75 percent of the preaccident actual cash value (ACV), the insurer shall consider the vehicle a total loss. When your car is totaled, the insurance company is responsible for its ACV. ACV represents the local market value of the totaled vehicle.
Where do auto insurers get their vehicle values?
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Auto insurers use companies such as CCC Intelligent Solutions, Mitchell and Solera/Audatex who work exclusively on behalf of insurance companies. Of the three, CCC ONE® report is the most popular one used followed by Mitchell, then Audatex.​ The CCC ONE® Market Valuation Report reflects CCC Intelligent Solution’s opinion as to the value of the loss vehicle, is based on information provided to CCC by the insurance company's adjuster.
The CCC ONE® comparable vehicles values are "base" values; the 11 NCAC 04 .0418 total loss rule requires auto insurers to use the "retail" cost of the comparable vehicles for sale. However, the majority of auto insurers in North Carolina feel they do not have to follow the North Carolina Total Loss Rule 11 NCAC 04 .0418.
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CCC ONE® Market Valuation Flaws
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​Because the insurance company's adjuster is the one providing information, the comparable vehicles in the CCC ONE® Market Valuation Report, usually have: (1) Different trim model, options and equipment (2) Higher or Lower Mileage (3) Have damage history (4) Under-value to your total loss vehicle from $1,500 to as much as $10,000. ​
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Are you dealing with a total loss claim? You don't have to lose money!
BBB Connie D 8/17/2024
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CSI got me over 5k on the value of my 2022 Toyota Rav4 when it was deemed a total loss. The insurance tried to give me far less than the cost. Danny had it resolved in just a few days. He also took the time to talk with me, and kept me in the loop throughout the process. He is an expert and any fee paid to him is well worth it.
BBB Carolyn M 02/14/2024
Could not have asked for a better experience. This was the first time we had ever totaled a vehicle and insurance really failed us. The hit is with a low offer and would not take into account any aftermarket parts. Our truck was a salvage vehicle and even after paying full coverage for almost 7 year insurance made it sound like we should be grateful for that offer. Instead we reached out to Danny. Danny communicated with us in a timely manner and always answered any questions I had. I'm sure I asked him a million. He reviewed our case and was confident he could do better, especially with the parts reciepts we had. He didn't disappoint! He nearly doubled out payout. We were very happy, as we felt that that offer was closer to the value of our truck. Danny we can't thank you enough! We hope to not deal with you anytime soon, but we will share your information to anyone else who may need help. Thank you again!
BBB Blake I​ 06/20/2024
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State farm offered my wife and I $33,000 for our 4runner. Slap in the face!!!! I tried to negotiate with them and they wouldn't budge. I contacted Danny and he did some diligent research. We came to a final settlement with state farm for $38,733.79. I am super thankful to Danny. He's the man.
BBB Christina E 06/11/2024
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​Danny Wyatt was very responsive from the minute we called. He knows vehicles and appraisals inside out. He helped us tremendously in proving the actual worth of our vehicle that the insurance company would not originally validate or recognize. But, after Danny's involvement and research, we were able to prove the actual worth of our special edition limited vehicle and were paid back the money we deserved. Thank you Danny!
$39 Million +++++ reasons why to vote Mike Causey OUT as NC Insurance Commissioner on November 5th Elections.
As an auto appraiser, I have seen auto insurers under-value a total loss vehicle from $1,500 to as much as $10,000.
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After sticking it to the claimant, the total loss vehicle will go to either Copart or IAA to be auctioned off. 15 auctions between Copart and IAA.
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IAA Concord sells approximately 500 cars a week. Take the minimum under appraised value of $1500 x 500 cars x 52 weeks = $39,000,000 that goes back into the pockets of the auto insurer and not the claimants pockets. This not counting the 14 other auctions!
$$$$ Millions more are going back in the auto insurer’s pockets and not the claimant’s pockets.
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Insurance Commissioner Mike Causey and his top level is ALLOWING this to happen!
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Time to vote Mike Causey OUT OF OFFICE!